The POSE Studio Concierge is a unique and critically important position – a combination of a Guest Services Representative, Sales Associate and Location Manager.
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Delight Our Customers (Guest Services)‍

As the first and last “face” for the Customer, you are a POSE brand ambassador and must have abundant positive energy, a caring and empathetic personality, and a “nothing gets me frazzled” approach while making the following tasks look effortless:

• Greet guests (by name, where possible) upon arrival at POSE
• Answer calls, texts and emails from customers and staff
• Provide excellent customer service working to answer customer questions Give tours to
  new prospective customers and educate them about our services
• Collect payments before each class and ensure that clients have paid for attended sessions
  

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Build Our Business (Sales Associate)

As our lead Sales Associate, the POSE Studio Concierge also plays a pivotal role in making sure our business thrives. Interacting with customers from the position of the front desk, the Studio Concierge is expected to educate, convince and ultimately enroll customers. Specifically, the goal is to:

• Educate customers on the various memberships and packages offered
• Ensure that customers understand the benefits and differences of each option
• Consult with and offer POSE memberships and packages that align with customer needs
• Present options to maintain customers rather than cancellation of memberships.

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Manage Our Location (Location Manager)

Making sure POSE customers can realize their full potential depends on “keeping the house in order”. There is nothing worse than a facility that feels dirty, run-down and neglected. Here are some of the tasks to make sure POSE is flawless:

• Open and/or close the studio at the beginning/end of the day (shift dependent)
• Inspect and maintain appearance and cleanliness of the location
• Manage the technology at the location (including computers, music, video)
• Create the perfect environment via audio (music), light and temperature
• Interact with key vendors to maintain the facility, electronics, cleanliness, etc.
• Report (daily, weekly) progress to owners to improve studio operations and procedures
  

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The Perfect Candidate ‍‍

The perfect candidate has customer service in their DNA and can’t rest until everything is ticked & tied and organized to perfection. Armed with a label maker, a white glove and an Internet connection, nothing is impossible – and it’s all done with a smile.

• Understands that our goal is to deliver a “red-carpet” experience for our customers
• Learns new skills proactively and brings suggestions humbly, all with the customer in mind
• Says “I can help you with that” as almost second nature
• Listens intently and speaks clearly so that customers and employees alike feel valued
• Ability to project a professional and knowledgeable demeanor

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Requirements ‍

We are looking for a particular type of person, so there are no absolute requirements. That being said, some things we would look at and discuss will include:

• Previous experience in a similar position
• Perspectives on empowerment, yoga, beauty and business
• Customers that will sing your praises

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Compensation/Perks

This is an amazing opportunity to get in on the ground-floor of a new company, and so growth opportunities abound for those passionate enough to make a difference.

• Part-time hourly wage (negotiable based on skills and experience)
• Commission on retail and salon product sales
• Perks: Complimentary services (blow outs, yoga classes), merchandise discounts